Privacy and Data Protection:
Dive-Logs Ltd are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 and General Data Protection Regulations 2018). We collect information about you for 2 reasons: firstly, to process your order and secondly to provide you with the best service possible.
Dive-Logs Ltd will be what’s known as the ‘Controller’ of the personal data you provide to us. If you use our site for purchasing stock products we only collect basic personal data about you which does not include any special types of information or location based information. This does however include name, address, email, IP address, and phone number. If you use our online dive log service then you may also supply location based information about your past or future dives. Additionally, if you use some of our designers to input your own content for the bespoke products we make just for you (for example Scubatags), you may enter any type of personal information you see fit for the eventual design and it's use.
By submitting information to Dive-Logs you consent to the collection and use of this information by Dive-Logs Ltd.
Why we need your data
We use the basic personal data you provide to enable us to process and fulfil your order and to notify you of the status of your request. We also ask for your telephone number which enables us to contact you urgently if there is a problem with your order.
If you have given explicit consent in advance, we will ocasioanally send you marketing emails about new products and services.
If you sign up to our online Dive Log service then we use your basic personal data plus any location based diving data to provide your dive log service.
If you provide any other form of personal data to be incorporated into a bespoke product, then we use that data solely for the purpose of production.
And finally, if you use our Scubatag contact service then any personal contact data you see fit to provide will be used to enable us to contact you in the event your scubatag is lost and found but for no other purpose.
What we do with your data
All the personal data we process is processed by our staff in the UK and for the purposes of IT hosting and maintenance this information is only located on servers within the UK. No 3rd parties have access to your personal data unless the law allows them to do so.
We have a Data Protection regime in place to oversee the effective and secure processing of your personal data.
Improving Our ServiceDive-Logs Ltd does not sell, trade or rent your personal information to others. To better tailor our services to our customers' needs, we use non-identifying and aggregate information to help us make decisions on how to improve Dive-Logs.
Social Media Plug-ins
Social Media Plug-ins for Facebook and Twitter obtain data for tracking purposes. This includes the ability to track an audience across devices for advertising purposes in line with the Terms of each social media platform and you own personal settings on those platforms. We do not serve any form of third party advert on our site, and will actively do what we can to limit your personal tracking to third parties when you visit us.
How long we keep your data
We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years. Any other data you provide may be kept longer to provide our full service (for example past Scubatag designs you have made and may wish to reorder, or the contents of dive data in your online dive log).
What we would also like to do with your data
We would however like to use your name and email address to inform you of our future offers and similar products. This information is not shared with third parties and you can unsubscribe at any time via phone, email or our website. We automatically assume you do not want to receive this communication. You must explicitly indicate your consent on your profile page or your order checkout page. At any time you can remove this consent.
What are your rights
If at any point you believe the information we process on you is incorrect you can request to see this information and have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact us to have the matter investigated. firstname.lastname@example.org
If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office https://ico.org.uk/